United Way’s 2-1-1 telephone information and referral service served a quarter million callers in 2014, and almost a million callers over the last four years. These and other facts in 2-1-1’s 2014 Annual Report show how 2-1-1 is a powerful resource for help.
2-1-1 is the place to call for help when you don’t know where to go for help. United Way’s 2-1-1 maintains up-to-date information on more than 2,000 programs offering vital services to residents in Tarrant, Johnson, Parker, Wise, Hood, Palo Pinto, Erath and Somervell Counties.
The professional 2-1-1 information and referral specialists provide free and confidential assistance 24 hours a day to those who dial 2-1-1 (or the alternate number 1-877-541-7905) and press option 1. The services requested most often in 2014 were housing/shelter/utilities (29%), income support and assistance (27%) and food/meals (24%). Ninety-eight percent of all needs requested were met.
The total number of calls increased 4% from 2013 to 2014, while the calls from people age 60+ and those who care for them grew 15% to a total of 39,000.
A 2-1-1 Success Story
A grandmother in her late 80s was caring for her 15-year-old grandson whose father had been murdered recently. She called 2-1-1 because she was unable to get her grandson enrolled in school. The boy had to transfer from one school district to another and, because of unpaid library fees, the school would not release his transcript. The grandmother had no extra funds to pay the fees and no transportationto pick up the transcript or register her grandson for school. He had missed 4 weeks of school.
The 2-1-1 specialist contacted the grandson’s previous school to explain the situation. The school waived the fees and electronically released the boy’s transcript to his new school. The 2-1-1 specialist also contacted the grandson’s new school and spoke to the school counselor, who was able to make a home visit to enroll the grandson and get appropriate documents signed. The grandson began school the following day.