2-1-1 Texas at United Way of Tarrant County has served more than 1.1 million callers over the last 5 years, connecting people with services. The information and referral service links people who dial the toll-free number 211 with community organizations and government agencies across North Texas and the rest of the state. 2-1-1 Texas operates in collaboration with the Texas Health and Human Services Commission.
According to the new 2015 2-1-1 Texas annual report, the most requested needs in 2015 were housing/shelter/utilities (34%), food/meals (24%), and income support and assistance (20%).
Of the 190,000 calls received last year, 30,000 were from people 60+ or their caregivers. 2-1-1 also helps active duty and military veterans and their families by assessing the needs of people who inquire about veteran services and providing information about local programs. The top needs of veterans and their families were electric service payment assistance (19%), rent payment assistance (15%), and food pantries (9%).
For the third consecutive time, United Way’s 2-1-1 Texas has been accredited by the Alliance of Information and Referral Systems, Inc. (AIRS). Accreditation by AIRS is a great achievement. Among the 2,000 information and referral agencies in the U.S. and Canada, only 145 have achieved accreditation as of May 2016.
The AIRS accreditation is a multi-phase process that assesses more than 200 different operational components and finishes with a detailed onsite review. Part of the review process includes a “secret shopper” monitoring of service delivery. During the accreditation process for United Way’s 2-1-1, 3 out of 4 “secret shopper” calls received a score of 19, the maximum score possible. 81% of social service agencies surveyed rated 2-1-1 “excellent.”
“2-1-1 enables our community to work closer together by utilizing their system to help those in need,” social service agencies surveyed said. “It has brought the unknown resources to the table.”